Contact Center Case Studies

Xerox and The Call Center School: “Incredibly Useful E-Learning Programs that are Very Affordable”

Lorraine Mullen 1 min read

Xerox is the world’s largest enterprise for business process and document management. Xerox is present in more than 180 countries, has more than 140,000 employees worldwide and annual revenue of over $21 billion, more than 50% of which is from Services such as customer care.

René Nijman, Director of Production Control at Xerox CBPO Europe, shares Xerox’s experiences with The Call Center School.

“Our Workforce Management department required comprehensive e-learning programs for new hires to get up to speed and into production as quickly as possible. International expansion meant that our employees across Europe also required consistent and relevant e-learning programs that were cost-effective without the need for expensive trainers. The Call Center School's Workforce Management e-learning program provides the solution for our requirements.

As the e-learning programs are always available online, our employees can access the courses in their own time and at their convenience. The tracking progress overview is great as I can easily check how employees are progressing with the training and if they have achieved the mastery certificate. The Workforce Management e-learning certification assists us in pursuing the COPC quality standard for contact centers, which is very important to us.

The Call Center School’s e-learning programs are easy to use, clearly presented and cover a wide range of modules, all at a very affordable price. The Workforce Management e-learning program is incredibly useful for understanding the entire Workforce Management process and supports us while helping to enhance the professional visibility of our department. That’s why I would recommend The Call Center School e-learning programs.“

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