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Delivering effective customer service via social media. Where does your center stand?

Here at The Call Center School, our core focus and passion has, and will always be, developing first-class, engaging content that every cog of the contact center can enjoy daily and benefit from. From Quality Analysts, to Supervisors, to the frontline agents assisting your customers this very second, we leave no stone unturned in delivering the best learning experience we possibly can.

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Is Social Media Customer Service here to stay?

Today, social media is turning marketing and customer care efforts on their head. It’s fundamentally changing how, where and to whom customers seek assistance, and presents both significant challenges and major opportunities for companies who are striving for success.

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