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Enhancements to the Frontline Fundamentals Program

Great news for our students!

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We’re Updating our Quality Assurance Program

Some exciting news for our students!

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No Agent Left Behind-The Ability to Monitor Training Progress is Now Available!

You know the importance of call center training and the difference one agent can make, but are you worried your students may not be getting the message? What if they aren’t even completing their training? With our new reporting capabilities you are able to monitor students progress at the glance of a screen.

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TCCS Is Offering Brand New Frontline Fundamentals Courses

Some exciting news for our students!

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Certify your TCCS Experience with free Mastery Examinations!

We have some exciting news!

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TCCS Offers SWPP Members New Cloud E-Learning

We have some exciting news for our SWPP members. The Call Center School (TCCS), recently launched a new and inventive training platform called TCCS Cloud Learning. TCCS Cloud Learning combines our proven educational content with a new instructional approach creating an interactive e-learning platform for all of our course curriculums.

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Streamline your training with Cloud Learning

Software technology has significantly impacted the education sector in recent years. In 1995, 4% of American corporations were using online learning facilities. By 2011, the use of online learning had increased to 77% (source). The advancements in technology have enabled education providers to deliver training in a much more cost-effective and time-efficient manner than ever before.

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