Blog

We’re Updating our Call Center Supervision Program

Shiny new training content is en route to your center!

We’ve got some exciting news for our students!

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Enhancements to our Quality Assurance Program

We have more great news for our students!

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Updates to the Quality Assurance Program

We’re happy to announce even more updates to the Quality Assurance program. The new “Making the Most of Quality Monitoring” course will be released on December 15.

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We’re Happy to Announce More Updates to the Quality Assurance Program

The new and improved “Basics of Coaching” course will be available on Learn, on September 16.

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Updates to the Quality Assurance Program

We’re happy to announce even more updates to the Quality Assurance program. The updated “Voice of the Customer” course will be released on November 11.

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Updates to the Call Center Supervision Program

The new and improved “Basics of Coaching” course will be available on Learn, on October 28.

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Enhancements to the Quality Assurance Program

We have even more updated course content for our students!

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Enhancements to the Frontline Fundamentals Program

Great news for our students!

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We’re Updating our Quality Assurance Program

Some exciting news for our students!

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No Agent Left Behind-The Ability to Monitor Training Progress is Now Available!

You know the importance of call center training and the difference one agent can make, but are you worried your students may not be getting the message? What if they aren’t even completing their training? With our new reporting capabilities you are able to monitor students progress at the glance of a screen.

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