Blog

We’re Updating our Call Center Supervision Program

Shiny new training content is en route to your center!

We’ve got some exciting news for our students!

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Enhancements to our Quality Assurance Program

We have more great news for our students!

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How does The Call Center School develop rich e-learning content?

A very, very brief insight into our e-learning development process

E-learning, irrespective of subject matter, is described as the process of utilizing electronic technologies to access educational content outside the four walls of a traditional classroom. Quite a broad description, right?

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In-House Training Content and Exams. TCCS Has It Covered!

From agents engaging with customers on a bustling call floor to trainers delivering essential training to a classroom of students, we understand the daily logistics of the everyday contact center.

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The Call Center School. Keeping you on top of your game!

Albert Einstein once said, “Life is like riding a bicycle. To keep your balance you must keep moving”. We thought about this for a while. We then considered that Einstein also said, “wisdom is not a product of schooling but of the lifelong attempt to acquire it”. It sent our minds spiraling into a state of creative overdrive.

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Updates to the Quality Assurance Program

We’re happy to announce even more updates to the Quality Assurance program. The new “Making the Most of Quality Monitoring” course will be released on December 15.

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We’re Happy to Announce More Updates to the Quality Assurance Program

The new and improved “Basics of Coaching” course will be available on Learn, on September 16.

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Updates to the Quality Assurance Program

We’re happy to announce even more updates to the Quality Assurance program. The updated “Voice of the Customer” course will be released on November 11.

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Updates to the Call Center Supervision Program

The new and improved “Basics of Coaching” course will be available on Learn, on October 28.

Read more...

Enhancements to the Quality Assurance Program

We have even more updated course content for our students!

Read more...

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