Webinar Announcement - Re-imagining High Volume Recruiting for Contact Centers

The next webinar in our series on 'Agent Staffing in 2020' will focus on a crucial topic that every business is concerned about. Together with industry expert Irene Chung, Co-founder and CEO at StellarEmploy, we will dive into the tools and methods available to achieve great outcomes for open frontline roles.

Make sure to save your seat and join us at 11:00 AM Chicago Time on October 15, 2020.


Webinar Announcement - Reinventing Frontline Staffing Strategies in Contact Centers

Today's world is in a constant state of change which is affecting society as well as the economy. In the last century, businesses have come a long way in creating a modern workplace for a demanding and increasingly self-determined workforce. Especially in the contact center industry, which is heavily influenced by employee attrition, recruiting, training as well as motivating the right people with the right skills can be a real challenge. Our free webinar series on 'Agent Staffing in 2020' is designed to help you overcome this challenge.


The Call Center School Launches Professional Services

Companies and teams are adapting to many changes today. Whether you are staffing up, skilling up or keeping up, The Call Center School is ready to help you. We are now offering professional services for companies that need custom e-learning solutions.

Our current offering includes:

  • Interactive, impactful e-learning built from your existing training materials.

How it works: You give us your PowerPoints, PDFs, and static training materials. We will convert them into interactive, video-based e-learning. Transform your boring presentations into engaging, dynamic resources that enhance your learning goals.

  • Alignment of our current courses with your brand.

How it works: Our courses and certifications are industry-recognized. If you have a need, we can white-label and modify our materials to fit your curriculum. We can alter it to fit your branding, business, or mission.

  • Instructional material and advisory consultation.

How it works: Need help structuring or showcasing your resources digitally? Want to know the best practices for a customer service topic? Our team of subject matter experts and instructional designers is available to advise you.