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Is delivering quality customer service really that important?

The true cost of poor customer service

As last month’s twinkling trees and delightful decorations now seem something of a distant memory, customer expectations show absolutely no signs of slowing down as we welcome another new year.

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Five Call Center School Tips to Exceed Customer Expectations this Christmas

Well, it’s that time again. As children wait patiently for Santa Claus and our cameras become loaded with shots of happy times, the festive season is yet again upon us. While lasting memories are prevalent, frustration, disappointment and boiling tensions are also always rife at this time of year. Why oh why might you ask? Well, with stringent time, resources, and cash allocations, customers are right at this very moment scrambling to check every single item off their to-do lists before Christmas Eve!

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Go the extra mile. Succeed as the agent! Be The Customer.

It’s a crowded global marketplace out there, bursting at the seams with consumers who each have very different requirements, at different times, via different support channels. With that in mind, many organizations still strongly believe that it's as impossible to make a sweeping generalization about what every single customer expects than it is to sneeze with your eyes open.

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10 Tips to Exceed Customer Expectations With Home Agents

The very prospect of working from home oozes nothing but initially positive connotations with regards to assumed, lenient working schedules and carefree surroundings. Although home agents perform many, if not all, of the exact same tasks as their office based counterparts, the fundamentals of working from home are commonly distorted and misinterpreted.

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Fact or Fiction? Customer service has a parallel effect on customer retention.

We’re all customers. Yes, while it may seem like an obvious, generalized perception of everyday purchasing trends, resist the unnecessary facepalms for just a moment.

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Is Social Media Customer Service here to stay?

Today, social media is turning marketing and customer care efforts on their head. It’s fundamentally changing how, where and to whom customers seek assistance, and presents both significant challenges and major opportunities for companies who are striving for success.

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