Posts in category Agent Training
Product Updates Contact Center Training E-learning Blended Learning Customer Service Remote Staffing / Training Workforce Management Agent Training Contact Center Case Studies Agent Motivation Customer Satisfaction News WFM Skill Set Contact Center Coaching Employee Engagement Social Media Agent Retention Agent-Onboarding Live Chat Management Training Quality Assurance Social Media Customer Service
Remote Staffing / Training | Agent Training
Get Our First E-Book to Help Train Your Remote Agents
The Call Center School 2 min readRead more ...
Agent-Onboarding | Agent Training
Staffing Up: How to Setup Remote Training the Right Way
Juliet Rizek 3 min readRead more ...
The Call Center School Launches Free Course on Working Remotely for Contact Centers During the Corona Crisis
Twan de Leijer 2 min readRead more ...
Customer Service | Contact Center Training | E-learning | Contact Center Coaching | Agent Training
Ongoing Contact Center Training - The Key to Mastery
Kathrin Klemmer 4 min readRead more ...
Customer Service | Contact Center Training | Live Chat | Agent Training
Tips to Master Live Chat Service
Mira Matus 4 min readRead more ...