Your commitment to customer experience has led you to hire more remote staff to keep up with your demand. Bravo! Now, what? If you relied on in-person or group training sessions in the past, you may face challenges today.
New hires help you in the long run, but they can take up a lot of your short-term bandwidth. Experienced employees, who were once the go-to people, may not be available to help train. These employees may have time constraints or critical work to do.