At The Call Center School, we create engaging e-learning courses for training contact center employees (for frontline agents, supervisor, quality assurance, and workforce management). With the current outbreak of the coronavirus, contact centers face an entire new set of challenges. To prevent a further outbreak and protect their employees, many centers have quickly moved to remote work scenarios. This, however, can be challenging for employees that are not used to working from home.
To support the contact center community during these challenging times, we have put together a free e-learning course on remote work for contact center employees. In just 20 minutes, this course helps prepare your employees to work from home. It covers the advantages, challenges, and best practices for remote contact center work.
Topics covered in this course include:
- Setting up a remote workspace
- How ensure a stable tech set-up
- Best practices to increase productivity
- How to reduce distractions
- Adapting to new communication structures
During this time of crisis, we are offering this course completely free of charge.
If you are a customer of The Call Center School, this course is already available in your account, so you can start assigning it to your employees immediately.
If you're not yet a customer, you can sign up to use this course for free.