TCCS Offers SWPP Members New Cloud E-Learning

[fa icon="calendar"] June 11, 2014 / The Call Center School

We have some exciting news for our SWPP members. The Call Center School (TCCS), recently launched a new and inventive training platform called TCCS Cloud Learning. TCCS Cloud Learning combines our proven educational content with a new instructional approach creating an interactive e-learning platform for all of our course curriculums.

With this shift, SWPP member education benefits from TCCS have also evolved. Each SWPP member will now receive exclusive access to The Call Center School’s new Cloud Learning, which will include a set of five specific interactive e-learning modules from the WFM, Supervision, and Frontline Curriculums. These e-learning modules will be changed each year to allow for expanded knowledge. The topics available for 2014 include:

  • Calculating Call Center Staff
  • Scheduling Principles and Problems
  • Skill-Based Routing Design
  • The Power of One
  • Key Performance Indicators

For more information on descriptions of each topic, as well as formats of the courses, check out

The new TCCS Cloud Learning platform fundamentally changes the way in which we learn. It combines industry-proven educational content with a new instructive approach to interactive e-learning, an incredible ease-of-use, and the comfort to learn wherever and whenever you want.

SWPP members have had access to the TCCS Cloud Learning platform since April 2014. Members have already received an e-mail from TCCS with their login instructions, and members are already taking advantage of this great educational benefit!

For current SWPP members who may not have received your welcome e-mail and login instructions from TCCS, please contact us through our website at

If you would like more information on becoming a member of SWPP (Society for Workforce Planning Professionals), please visit

Topics: Product Updates, Contact Center Case Studies

The Call Center School

Written by The Call Center School

Since 2001, The Call Center School has been dedicated to the personal development of contact center individuals. With approximately 20,000 certified graduates from more than 3,000 contact centers worldwide, we are a market leader in the industry. Our expert learning and development team of industry specialists, instructional designers, graphic designers, video journalists, and linguists, ensures that all content is of the highest standard.