Software technology has significantly impacted the education sector in recent years. In 1995, 4% of American corporations were using online learning facilities. By 2011, the use of online learning had increased to 77% (source). The advancements in technology have enabled education providers to deliver training in a much more cost-effective and time-efficient manner than ever before.
The Call Center School (TCCS) and its founders, Penny Reynolds and Maggie Klenke, have been providing high-quality educational services to the contact center industry for more than 25 years. Our contact center curriculum is one of the most respected and successful training programs in the industry, with more than 20,000 certified students across the world. Many Fortune 500 customers, including Coca-Cola, American Express, Bank of America and AT&T have benefited from our services.
Our mission is, and has always been, to deliver high quality education to our clients, lead the way on industry trends, and never rest on our laurels.
In January 2014, after more than two years of development, we launched TCCS Cloud Learning and it is fundamentally changing the way in which contact center professionals learn. We have combined our proven educational content with a new instructional approach to create an interactive e-learning platform that is available anywhere, anytime. TCCS Cloud Learning provides users with the most comprehensive curriculum of e-learning courses, easy to use progress tracking and built-in course assessments to ensure students are effectively comprehending the concepts. For further information on the benefits of e-learning, visit Why E-Learning?.
Our offering gets even better! TCCS Cloud Learning is available at a competitive subscription rate, providing you with access to the full training curriculum at a very low price. All courses are included, with no strings attached.
Don’t delay, contact us for a free trial and experience TCCS Cloud Learning today!