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Welcome to The Call Center School blog, where we share our professional expertise, tips & tricks, and real-world experience around call center training and operations.

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We’re Happy to Announce More Updates to the Quality Assurance Program
Product Updates

We’re Happy to Announce More Updates to the Quality Assurance Program

Philip Barron 1 min read
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Updates to the Quality Assurance Program
Product Updates

Updates to the Quality Assurance Program

The Call Center School 1 min read
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Fifth Gear and The Call Center School: “Convenient E-Learning that enhances Employee Experience”
Contact Center Case Studies

Fifth Gear and The Call Center School: “Convenient E-Learning that enhances Employee Experience”

Lorraine Mullen 1 min read
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Xerox and The Call Center School: “Incredibly Useful E-Learning Programs that are Very Affordable”
Contact Center Case Studies

Xerox and The Call Center School: “Incredibly Useful E-Learning Programs that are Very Affordable”

Lorraine Mullen 2 min read
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Updates to the Call Center Supervision Program
Product Updates

Updates to the Call Center Supervision Program

The Call Center School 1 min read
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United TranzActions and The Call Center School:
Contact Center Case Studies

United TranzActions and The Call Center School: "The Self-Paced, Relevant E-Learning Programs are Ideal"

Lorraine Mullen 2 min read
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Enhancements to the Quality Assurance Program
Product Updates

Enhancements to the Quality Assurance Program

Philip Barron 1 min read
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Enhancements to the Frontline Fundamentals Program
Product Updates

Enhancements to the Frontline Fundamentals Program

Philip Barron 1 min read
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We’re Updating our Quality Assurance Program
Product Updates

We’re Updating our Quality Assurance Program

The Call Center School 1 min read
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No Agent Left Behind-The Ability to Monitor Training Progress is Now Available!
Product Updates

No Agent Left Behind-The Ability to Monitor Training Progress is Now Available!

The Call Center School 1 min read
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TCCS Is Offering Brand New Frontline Fundamentals Courses
Product Updates

TCCS Is Offering Brand New Frontline Fundamentals Courses

The Call Center School 1 min read
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Certify your TCCS Experience with free Mastery Examinations!
Product Updates

Certify your TCCS Experience with free Mastery Examinations!

The Call Center School 2 min read
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The Costs of Call Center Overstaffing and Understaffing
The Costs of Call Center Overstaffing and Understaffing
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Steps of Workforce Management
Steps of Workforce Management
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The Contact Center Workforce Manager Skill Set for Forecasting
The Contact Center Workforce Manager Skill Set for Forecasting
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4 Simple Techniques to Keep Your Agents Fresh And Focused
4 Simple Techniques to Keep Your Agents Fresh And Focused
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