Blog

E-learning or Classroom Training?

Everyone agrees that training is vital in enabling your agents to achieve their full potential. But what is the best medium for delivering that training? The ideal scenario is to have high quality at a low cost - but is that possible?

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Updates to the Quality Assurance Program

We’re happy to announce even more updates to the Quality Assurance program. The new “Making the Most of Quality Monitoring” course will be released on December 15.

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We’re Happy to Announce More Updates to the Quality Assurance Program

The new and improved “Basics of Coaching” course will be available on Learn, on September 16.

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Updates to the Quality Assurance Program

We’re happy to announce even more updates to the Quality Assurance program. The updated “Voice of the Customer” course will be released on November 11.

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Fifth Gear and The Call Center School: “Convenient E-Learning that enhances Employee Experience”

Fifth Gear develops and delivers solutions for order fulfillment, customer care, product personalization and ecommerce technology to create seamless direct-to-consumer experiences. The company is headquartered in Indianapolis, Indiana.

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Xerox and The Call Center School: “Incredibly Useful E-Learning Programs that are Very Affordable”

Xerox is the world’s largest enterprise for business process and document management. Xerox is present in more than 180 countries, has more than 140,000 employees worldwide and annual revenue of over $21 billion, more than 50% of which is from Services such as customer care.

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Updates to the Call Center Supervision Program

The new and improved “Basics of Coaching” course will be available on Learn, on October 28.

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United TranzActions and The Call Center School: "The Self-Paced, Relevant E-Learning Programs are Ideal"

United TranzActions LLC provides payment processing and credit card payment solutions, offering check guarantee, electronic bill presenting and payment, remote deposit capture, credit card processing and online bill payment services. The company is based in Miramar, Florida.

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Enhancements to the Quality Assurance Program

We have even more updated course content for our students!

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Enhancements to the Frontline Fundamentals Program

Great news for our students!

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