Our Latest Guide: How to Make Your Own Quick & Easy E-Learning

[fa icon="calendar"] June 25, 2020 / The Call Center School

As a follow-up to our first e-book, The Call Center School has a new guide: "How to Make Your Own Quick & Easy E-Learning." Not quite ready for Professional Services? That's ok. This beginner's guide gives you step-by-step instructions to create a basic e-learning video.

If you need to create custom e-learning within the constraints of time, resources, or budget, then this guide is for you. You don't need special software or knowledge to follow the instructions.

Here's what's inside:

  • Beginner’s steps to create a basic e-learning video with quiz
  • Tips on how to organize your training material into an audio-visual format
  • Free or low-cost tool recommendations
  • Advice from the pros at The Call Center School

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Here’s a short excerpt from the guide:

Step 1: Gather your content

First, find and organize the material you would like to teach.

To organize your content, nail down your objective. Ask yourself: “What do I want my learner to understand?” Then, write down your objective. Once you have your objective, you can eliminate unnecessary material and narrow the scope of what you’d like to teach in your first e-learning.


Pro tip
At The Call Center School, we’ve found it’s easier to work alone during the organization process. If you collaborate, it will take longer to reach a common understanding than it will be to get a rough draft in place.


To help you determine which materials belong in your e-learning video, here are some tips to keep in mind...

Some materials are best suited for a text format. These include:

  • Necessary reading (like work policies)
  • Non-visual explanations (like common troubleshooting issues)
  • Simple instructions (like how to request a new password).

Other content is ideal for a video format. These include:

  • Complex explanations
  • Visual content (like showing how to work with a new tool)
  • Technical instructions (like how to install a software).


Get your free copy to learn more >

Topics: E-learning

The Call Center School

Written by The Call Center School

Since 2001, The Call Center School has been dedicated to the personal development of contact center individuals. With approximately 20,000 certified graduates from more than 3,000 contact centers worldwide, we are a market leader in the industry. Our expert learning and development team of industry specialists, instructional designers, graphic designers, video journalists, and linguists, ensures that all content is of the highest standard.