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Webinar Announcement - Saving the Customer Experience, Once Tool Set at a Time

[fa icon="calendar"] October 29, 2020 / The Call Center School

In our last webinar of our series 'Agent Staffing in 2020' we will focus on the question: "How can we ensure that the technology we bring into our organizations actually helps rather than hinders?" Together with Officium Labs CXO Nate Brown, we will look into the impacts of implementing new technologies from a Contact Center Agent's perspective. 

Make sure to sign up and join us on November 17, 2020, 11AM CT / 5PM GMT.

Are you choosing the right tools for your contact center agents? 

Today's role of a Contact Center Agent is harder than it has ever been. Transactional volume has declined drastically, leaving those tricky tickets which require a vast array of skills.

With this in mind, many Contact Centers have implemented new technologies, anticipating to make their agents' lives easier, while supplementing their abilities. 

However, many of these tools have failed to bring the desired results. To make sure, you make the right choice, you will:

  • Gain a transparent view into the agent impact of new technology implementations - the good and the bad
  • Learn to strategically identify a gap in the contact center tool set
  • Adopt a holistic mindset to ensure the tools of the contact center fit into the larger organization for optimal exchange of knowledge and an enhanced customer experience

Register for the free webinar

 

Hear it from the experts 

Nate BrownThis session's expert is Nate Brown, who currently serves as the Chief Experience Officer for Officium Labs and can be found at a variety of conferences speaking and training on the CX topics. He spent the first decade ofhis career managing a complex technical support environment for Occupational Health and eLearning software and transitioned to Customer Experience 2015. After authoring The CX Primer, he was dubbed the “CX Influencer of the Year” by CloudCherry in 2019, and a top global CX thought leader by TruRating, Qminder, and ProcedureFlow among others.

In our webinar, Neil will share valuable insights and best-practices on what to consider when implementing new technologies in your contact center.

Sign up for our free webinar

Tuesday, November 17, 2020, 11AM CT / 5PM GMT 

Join our free webinar and benefit from first-hand tips and tricks by industry experts that will help you make the right decision when it comes to choosing the best suitable tools for your contact center agents. 

Sign up for the free webinar here.

Topics: News

The Call Center School

Written by The Call Center School

Since 2001, The Call Center School has been dedicated to the personal development of contact center individuals. With approximately 20,000 certified graduates from more than 3,000 contact centers worldwide, we are a market leader in the industry. Our expert learning and development team of industry specialists, instructional designers, graphic designers, video journalists, and linguists, ensures that all content is of the highest standard.