Twan de Leijer

Posts by Twan de Leijer

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The Call Center School Launches Free Course on Working Remotely for Contact Centers During the Corona Crisis
Agent Training

The Call Center School Launches Free Course on Working Remotely for Contact Centers During the Corona Crisis

Twan de Leijer 2 min read
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The Contact Center Workforce Manager Skill Set for Forecasting
Workforce Management | WFM Skill Set

The Contact Center Workforce Manager Skill Set for Forecasting

Twan de Leijer 6 min read
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7 Skills Mastered by Successful Contact Center Supervisors
Blended Learning | E-learning

7 Skills Mastered by Successful Contact Center Supervisors

Twan de Leijer 4 min read
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E-learning or classroom training, which is right for your training needs?
Blended Learning | E-learning

E-learning or classroom training, which is right for your training needs?

Twan de Leijer 6 min read
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The State of WFM in 2019. Where do you stand?
Workforce Management

The State of WFM in 2019. Where do you stand?

Twan de Leijer 5 min read
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The Rise of the Multi-Channel Agent
Social Media | Contact Center Training

The Rise of the Multi-Channel Agent

Twan de Leijer 4 min read
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Most popular

The Costs of Call Center Overstaffing and Understaffing
The Costs of Call Center Overstaffing and Understaffing
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Steps of Workforce Management
Steps of Workforce Management
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The Contact Center Workforce Manager Skill Set for Forecasting
The Contact Center Workforce Manager Skill Set for Forecasting
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4 Simple Techniques to Keep Your Agents Fresh And Focused
4 Simple Techniques to Keep Your Agents Fresh And Focused
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