Today's world is in a constant state of change which is affecting society as well as the economy. In the last century, businesses have come a long way in creating a modern workplace for a demanding and increasingly self-determined workforce. Especially in the contact center industry, which is heavily influenced by employee attrition, recruiting, training as well as motivating the right people with the right skills can be a real challenge. Our free webinar series on 'Agent Staffing in 2020' is designed to help you overcome this challenge.
Recent Posts by The Call Center School
As a follow-up to our first e-book, The Call Center School has a new guide: "How to Make Your Own Quick & Easy E-Learning." Not quite ready for Professional Services? That's ok. This beginner's guide gives you step-by-step instructions to create a basic e-learning video.
If you need to create custom e-learning within the constraints of time, resources, or budget, then this guide is for you. You don't need special software or knowledge to follow the instructions.
Remote work isn’t the future. It’s the present. With more at-home agents today, your service teams need training now more than ever. That’s why The Call Center School has created its first e-book, “Agents at Home: How to Start Your Online Training Program.”
This free guide will help you get started with remote training. It features insights if you want to take your curriculum online or wish to create new courses on-the-fly. You’ll learn:
- How to select the right training format for your learning objectives
- What types of technologies are available for you and your remote team
- The easiest, most cost-effective way to move your curriculum online
- How to create an e-learning video class
We have more great news for our students!
We’re happy to announce even more updates to the Quality Assurance program. The new “Making the Most of Quality Monitoring” course will be released on December 15.
We’re happy to announce even more updates to the Quality Assurance program. The updated “Voice of the Customer” course will be released on November 11.
The new and improved “Basics of Coaching” course will be available on Learn, on October 28.
You know the importance of call center training and the difference one agent can make, but are you worried your students may not be getting the message? What if they aren’t even completing their training? With our new reporting capabilities you are able to monitor students progress at the glance of a screen.
Some exciting news for our students!