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The Call Center School

Since 2001, The Call Center School has been dedicated to the personal development of contact center individuals. With approximately 20,000 certified graduates from more than 3,000 contact centers worldwide, we are a market leader in the industry. Our expert learning and development team of industry specialists, instructional designers, graphic designers, video journalists, and linguists, ensures that all content is of the highest standard.

Recent Posts by The Call Center School

Webinar Announcement - Reinventing Frontline Staffing Strategies in Contact Centers

Today's world is in a constant state of change which is affecting society as well as the economy. In the last century, businesses have come a long way in creating a modern workplace for a demanding and increasingly self-determined workforce. Especially in the contact center industry, which is heavily influenced by employee attrition, recruiting, training as well as motivating the right people with the right skills can be a real challenge. Our free webinar series on 'Agent Staffing in 2020' is designed to help you overcome this challenge.

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Our Latest Guide: How to Make Your Own Quick & Easy E-Learning

As a follow-up to our first e-book, The Call Center School has a new guide: "How to Make Your Own Quick & Easy E-Learning." Not quite ready for Professional Services? That's ok. This beginner's guide gives you step-by-step instructions to create a basic e-learning video.

If you need to create custom e-learning within the constraints of time, resources, or budget, then this guide is for you. You don't need special software or knowledge to follow the instructions.

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Get Our First E-Book to Help Train Your Remote Agents

Remote work isn’t the future. It’s the present. With more at-home agents today, your service teams need training now more than ever. That’s why The Call Center School has created its first e-book, “Agents at Home: How to Start Your Online Training Program.”

This free guide will help you get started with remote training. It features insights if you want to take your curriculum online or wish to create new courses on-the-fly. You’ll learn:

  • How to select the right training format for your learning objectives
  • What types of technologies are available for you and your remote team
  • The easiest, most cost-effective way to move your curriculum online
  • How to create an e-learning video class
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Enhancements to our Quality Assurance Program

We have more great news for our students!

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Updates to the Quality Assurance Program

We’re happy to announce even more updates to the Quality Assurance program. The new “Making the Most of Quality Monitoring” course will be released on December 15.

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Updates to the Quality Assurance Program

We’re happy to announce even more updates to the Quality Assurance program. The updated “Voice of the Customer” course will be released on November 11.

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Updates to the Call Center Supervision Program

The new and improved “Basics of Coaching” course will be available on Learn, on October 28.

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We’re Updating our Quality Assurance Program

Some exciting news for our students!

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No Agent Left Behind-The Ability to Monitor Training Progress is Now Available!

You know the importance of call center training and the difference one agent can make, but are you worried your students may not be getting the message? What if they aren’t even completing their training? With our new reporting capabilities you are able to monitor students progress at the glance of a screen.

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TCCS Is Offering Brand New Frontline Fundamentals Courses

Some exciting news for our students!

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