We have more great news for our students!
Recent Posts by The Call Center School
We’re happy to announce even more updates to the Quality Assurance program. The new “Making the Most of Quality Monitoring” course will be released on December 15.
We’re happy to announce even more updates to the Quality Assurance program. The updated “Voice of the Customer” course will be released on November 11.
The new and improved “Basics of Coaching” course will be available on Learn, on October 28.
You know the importance of call center training and the difference one agent can make, but are you worried your students may not be getting the message? What if they aren’t even completing their training? With our new reporting capabilities you are able to monitor students progress at the glance of a screen.
Some exciting news for our students!
We have some exciting news!
We have some exciting news for our SWPP members. The Call Center School (TCCS), recently launched a new and inventive training platform called TCCS Cloud Learning. TCCS Cloud Learning combines our proven educational content with a new instructional approach creating an interactive e-learning platform for all of our course curriculums.