Blog

The Call Center School

Since 2001, The Call Center School has been dedicated to the personal development of contact center individuals. With approximately 20,000 certified graduates from more than 3,000 contact centers worldwide, we are a market leader in the industry. Our expert learning and development team of industry specialists, instructional designers, graphic designers, video journalists, and linguists, ensures that all content is of the highest standard.

Recent Posts by The Call Center School

Enhancements to our Quality Assurance Program

We have more great news for our students!

Read more...

Updates to the Quality Assurance Program

We’re happy to announce even more updates to the Quality Assurance program. The new “Making the Most of Quality Monitoring” course will be released on December 15.

Read more...

Updates to the Quality Assurance Program

We’re happy to announce even more updates to the Quality Assurance program. The updated “Voice of the Customer” course will be released on November 11.

Read more...

Updates to the Call Center Supervision Program

The new and improved “Basics of Coaching” course will be available on Learn, on October 28.

Read more...

We’re Updating our Quality Assurance Program

Some exciting news for our students!

Read more...

No Agent Left Behind-The Ability to Monitor Training Progress is Now Available!

You know the importance of call center training and the difference one agent can make, but are you worried your students may not be getting the message? What if they aren’t even completing their training? With our new reporting capabilities you are able to monitor students progress at the glance of a screen.

Read more...

TCCS Is Offering Brand New Frontline Fundamentals Courses

Some exciting news for our students!

Read more...

Certify your TCCS Experience with free Mastery Examinations!

We have some exciting news!

Read more...

TCCS Offers SWPP Members New Cloud E-Learning

We have some exciting news for our SWPP members. The Call Center School (TCCS), recently launched a new and inventive training platform called TCCS Cloud Learning. TCCS Cloud Learning combines our proven educational content with a new instructional approach creating an interactive e-learning platform for all of our course curriculums.

Read more...