Shane Corey

Posts by Shane Corey

Shane is very active in the industry and has been a part of many contact center operations bringing 16 years of practical contact center and workforce management knowledge to injixo & TCCS. Follow him on LinkedIn and Twitter.

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Shane Corey

Armand Zohari Ashley Kalcic Juliet Rizek Kathrin Klemmer Lorraine Mullen Mira Matus Philip Barron Ravi Shivnani Shane Corey The Call Center School Twan de Leijer

Assessing Ongoing Training in the Contact Center

Contact Center Training

Assessing Ongoing Training in the Contact Center

Shane Corey May 15, 2015 2 min read

E-learning or Classroom Training?

Blended Learning | Contact Center Training

E-learning or Classroom Training?

Shane Corey Feb 18, 2015 3 min read

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The Costs of Call Center Overstaffing and Understaffing

The Costs of Call Center Overstaffing and Understaffing

Steps of Workforce Management

Steps of Workforce Management

The Contact Center Workforce Manager Skill Set for Forecasting

The Contact Center Workforce Manager Skill Set for Forecasting

4 Simple Techniques to Keep Your Agents Fresh And Focused

4 Simple Techniques to Keep Your Agents Fresh And Focused