Shane Corey

Posts by Shane Corey

Shane is very active in the industry and has been a part of many contact center operations bringing 16 years of practical contact center and workforce management knowledge to injixo & TCCS. Follow him on LinkedIn and Twitter.

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Assessing Ongoing Training in the Contact Center
Contact Center Training

Assessing Ongoing Training in the Contact Center

Shane Corey 2 min read
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E-learning or Classroom Training?
Blended Learning | Contact Center Training

E-learning or Classroom Training?

Shane Corey 3 min read
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The Costs of Call Center Overstaffing and Understaffing
The Costs of Call Center Overstaffing and Understaffing
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Steps of Workforce Management
Steps of Workforce Management
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Why the concept of
Why the concept of "The Power of One" is important to your contact center
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The Contact Center Workforce Manager Skill Set for Forecasting
The Contact Center Workforce Manager Skill Set for Forecasting
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