Philip Barron

Posts by Philip Barron

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How responsive is the future of learning on the go?
Contact Center Training | Remote Staffing / Training

How responsive is the future of learning on the go?

Philip Barron 4 min read
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We’re Happy to Announce More Updates to the Quality Assurance Program
Product Updates

We’re Happy to Announce More Updates to the Quality Assurance Program

Philip Barron 1 min read
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Enhancements to the Quality Assurance Program
Product Updates

Enhancements to the Quality Assurance Program

Philip Barron 1 min read
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Enhancements to the Frontline Fundamentals Program
Product Updates

Enhancements to the Frontline Fundamentals Program

Philip Barron 1 min read
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The Costs of Call Center Overstaffing and Understaffing
The Costs of Call Center Overstaffing and Understaffing
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Steps of Workforce Management
Steps of Workforce Management
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Why the concept of
Why the concept of "The Power of One" is important to your contact center
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The Contact Center Workforce Manager Skill Set for Forecasting
The Contact Center Workforce Manager Skill Set for Forecasting
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