
Posts by Philip Barron
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Product Updates
Contact Center Training
E-learning
Blended Learning
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Remote Staffing / Training
Workforce Management
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Agent Motivation
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Workforce Management
Five Essential Steps for Optimizing Your Workforce
Philip Barron
3
min read
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Social Media
Delivering effective customer service via social media. Where does your center stand?
Philip Barron
2
min read
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Contact Center Training
How can trainers provide frontline agents with terrific training experiences?
Philip Barron
4
min read
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Product Updates
We’re Updating our Call Center Supervision Program
Philip Barron
2
min read
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Agent Motivation
4 Simple Techniques to Keep Your Agents Fresh And Focused
Philip Barron
5
min read
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Customer Service
Is delivering quality customer service really that important?
Philip Barron
4
min read
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Customer Service
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Customer Satisfaction
Five Call Center School Tips to Exceed Customer Expectations this Christmas
Philip Barron
3
min read
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Customer Service
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Customer Satisfaction
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Contact Center Training
Go the extra mile. Succeed as the agent! Be The Customer.
Philip Barron
4
min read
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Customer Service
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Customer Satisfaction
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Remote Staffing / Training
10 Tips to Exceed Customer Expectations With Home Agents
Philip Barron
5
min read
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Contact Center Training
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Remote Staffing / Training
Home training for call center agents doesn’t have to be a headache!
Philip Barron
4
min read
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Customer Service
Fact or Fiction? Customer service has a parallel effect on customer retention.
Philip Barron
4
min read
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Blended Learning
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Contact Center Training
Does blended learning really have a place in the contact center?
Philip Barron
2
min read
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