Philip Barron

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Philip Barron

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Five Essential Steps for Optimizing Your Workforce

Workforce Management

Five Essential Steps for Optimizing Your Workforce

Philip Barron May 18, 2016 3 min read

Delivering effective customer service via social media. Where does your center stand?

Social Media

Delivering effective customer service via social media. Where does your center stand?

Philip Barron May 12, 2016 2 min read

How can trainers provide frontline agents with terrific training experiences?

Contact Center Training

How can trainers provide frontline agents with terrific training experiences?

Philip Barron Apr 11, 2016 4 min read

We’re Updating our Call Center Supervision Program

Product Updates

We’re Updating our Call Center Supervision Program

Philip Barron Mar 04, 2016 2 min read

4 Simple Techniques to Keep Your Agents Fresh And Focused

Agent Motivation

4 Simple Techniques to Keep Your Agents Fresh And Focused

Philip Barron Feb 05, 2016 5 min read

Is delivering quality customer service really that important?

Customer Service

Is delivering quality customer service really that important?

Philip Barron Jan 13, 2016 4 min read

Five Call Center School Tips to Exceed Customer Expectations this Christmas

Customer Service | Customer Satisfaction

Five Call Center School Tips to Exceed Customer Expectations this Christmas

Philip Barron Dec 21, 2015 3 min read

Go the extra mile. Succeed as the agent! Be The Customer.

Customer Service | Customer Satisfaction | Contact Center Training

Go the extra mile. Succeed as the agent! Be The Customer.

Philip Barron Dec 10, 2015 4 min read

10 Tips to Exceed Customer Expectations With Home Agents

Customer Service | Customer Satisfaction | Remote Staffing / Training

10 Tips to Exceed Customer Expectations With Home Agents

Philip Barron Nov 11, 2015 5 min read

Home training for call center agents doesn’t have to be a headache!

Contact Center Training | Remote Staffing / Training

Home training for call center agents doesn’t have to be a headache!

Philip Barron Nov 05, 2015 4 min read

Fact or Fiction? Customer service has a parallel effect on customer retention.

Customer Service

Fact or Fiction? Customer service has a parallel effect on customer retention.

Philip Barron Jul 21, 2015 4 min read

Does blended learning really have a place in the contact center?

Blended Learning | Contact Center Training

Does blended learning really have a place in the contact center?

Philip Barron May 14, 2015 2 min read

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The Costs of Call Center Overstaffing and Understaffing

The Costs of Call Center Overstaffing and Understaffing

Steps of Workforce Management

Steps of Workforce Management

The Contact Center Workforce Manager Skill Set for Forecasting

The Contact Center Workforce Manager Skill Set for Forecasting

Why the concept of

Why the concept of "The Power of One" is important to your contact center