Lorraine Mullen

Posts by Lorraine Mullen

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Fifth Gear and The Call Center School: “Convenient E-Learning that enhances Employee Experience”
Contact Center Case Studies

Fifth Gear and The Call Center School: “Convenient E-Learning that enhances Employee Experience”

Lorraine Mullen 1 min read
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Xerox and The Call Center School: “Incredibly Useful E-Learning Programs that are Very Affordable”
Contact Center Case Studies

Xerox and The Call Center School: “Incredibly Useful E-Learning Programs that are Very Affordable”

Lorraine Mullen 2 min read
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United TranzActions and The Call Center School:
Contact Center Case Studies

United TranzActions and The Call Center School: "The Self-Paced, Relevant E-Learning Programs are Ideal"

Lorraine Mullen 2 min read
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The Costs of Call Center Overstaffing and Understaffing
The Costs of Call Center Overstaffing and Understaffing
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Steps of Workforce Management
Steps of Workforce Management
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Why the concept of
Why the concept of "The Power of One" is important to your contact center
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5 Simple Ways to Ensure the Effectiveness of Coaching
5 Simple Ways to Ensure the Effectiveness of Coaching
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