Juliet Rizek

Posts by Juliet Rizek

Juliet works at the intersection of marketing and customer experience for The Call Center School. Her superpowers are researching, writing and problem-solving. Her favorite topics include organizational communications, technology, customer journeys and team empowerment.

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Communication in a Crisis: How to Ensure Your Remote Team's Success
Remote Staffing / Training | Management Training

Communication in a Crisis: How to Ensure Your Remote Team's Success

Juliet Rizek 5 min read
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How to Keep Your Remote Agents Happy & Motivated
Remote Staffing / Training | Employee Engagement

How to Keep Your Remote Agents Happy & Motivated

Juliet Rizek 5 min read
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The Call Center School Launches Professional Services
News | E-learning

The Call Center School Launches Professional Services

Juliet Rizek 2 min read
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Staffing Up: How to Setup Remote Training the Right Way
Agent-Onboarding | Agent Training

Staffing Up: How to Setup Remote Training the Right Way

Juliet Rizek 3 min read
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Skill Up for Success: How to Focus on CX in Volatile Times
E-learning

Skill Up for Success: How to Focus on CX in Volatile Times

Juliet Rizek 4 min read
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Most popular

The Costs of Call Center Overstaffing and Understaffing
The Costs of Call Center Overstaffing and Understaffing
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Steps of Workforce Management
Steps of Workforce Management
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The Contact Center Workforce Manager Skill Set for Forecasting
The Contact Center Workforce Manager Skill Set for Forecasting
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4 Simple Techniques to Keep Your Agents Fresh And Focused
4 Simple Techniques to Keep Your Agents Fresh And Focused
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