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Welcome to The Call Center School blog, where we share our professional expertise, tips & tricks, and real-world experience around call center training and operations.

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Armand Zohari Ashley Kalcic Juliet Rizek Kathrin Klemmer Lorraine Mullen Mira Matus Philip Barron Ravi Shivnani Shane Corey The Call Center School Twan de Leijer

Webinar Announcement - Saving the Customer Experience, Once Tool Set at a Time

News

Webinar Announcement - Saving the Customer Experience, Once Tool Set at a Time

The Call Center School Oct 29, 2020 2 min read

Webinar Announcement - Re-imagining High Volume Recruiting for Contact Centers

News

Webinar Announcement - Re-imagining High Volume Recruiting for Contact Centers

The Call Center School Oct 07, 2020 2 min read

Webinar Announcement - Reinventing Frontline Staffing Strategies in Contact Centers

News

Webinar Announcement - Reinventing Frontline Staffing Strategies in Contact Centers

The Call Center School Aug 25, 2020 3 min read

Our Latest Guide: How to Make Your Own Quick & Easy E-Learning

E-learning

Our Latest Guide: How to Make Your Own Quick & Easy E-Learning

The Call Center School Jun 25, 2020 2 min read

Communication in a Crisis: How to Ensure Your Remote Team's Success

Remote Staffing / Training | Management Training

Communication in a Crisis: How to Ensure Your Remote Team's Success

Juliet Rizek Jun 16, 2020 4 min read

Get Our First E-Book to Help Train Your Remote Agents

Remote Staffing / Training | Agent Training

Get Our First E-Book to Help Train Your Remote Agents

The Call Center School May 28, 2020 2 min read

How to Keep Your Remote Agents Happy & Motivated

Remote Staffing / Training | Employee Engagement

How to Keep Your Remote Agents Happy & Motivated

Juliet Rizek May 19, 2020 4 min read

How to Get Started with Do-It-Yourself E-Learning

E-learning

How to Get Started with Do-It-Yourself E-Learning

Ravi Shivnani May 05, 2020 4 min read

Staffing Up: How to Setup Remote Training the Right Way

Agent-Onboarding | Agent Training

Staffing Up: How to Setup Remote Training the Right Way

Juliet Rizek Apr 20, 2020 3 min read

Skill Up for Success: How to Focus on CX in Volatile Times

E-learning

Skill Up for Success: How to Focus on CX in Volatile Times

Juliet Rizek Apr 16, 2020 3 min read

The Call Center School Launches Free Course on Working Remotely for Contact Centers During the Corona Crisis

Agent Training

The Call Center School Launches Free Course on Working Remotely for Contact Centers During the Corona Crisis

Twan de Leijer Mar 26, 2020 1 min read

Ongoing Contact Center Training - The Key to Mastery

Customer Service | Contact Center Training | E-learning | Contact Center Coaching | Agent Training

Ongoing Contact Center Training - The Key to Mastery

Kathrin Klemmer Mar 25, 2020 3 min read

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Why the concept of

Why the concept of "The Power of One" is important to your contact center

Steps of Workforce Management

Steps of Workforce Management

The Costs of Call Center Overstaffing and Understaffing

The Costs of Call Center Overstaffing and Understaffing

The Contact Center Workforce Manager Skills Series

The Contact Center Workforce Manager Skills Series